Friday, July 08, 2005

Disconnecting NTT phone line in English

Nothing to do with art, but this might be useful for anyone who needs to know how to disconnect there landline in Japan.

NTT East

I am living in Saitama so I called up NTT East, on there toll-free number 0120-364-463 (on the 7/7/2005). This is the English information line; you just go through to someone who will translate for you. To confirm the number go to this may of changed go to the NTT website or NTT East Contact page (if you live in that area) and scroll to the bottom. They are open from 9am to 5pm, Monday to Friday.

When calling you will need to know the name on the telephone line (meigi-nin). For example my name is printed on the bill, but someone else’s name is on the telephone line. Also have contact details handy and a contact phone number, like your mobile. The call took about 30 minutes to complete everything.

They will need to confirm your address (so they can talk to the right department), and an address in Japan to send your last bill and also a contact phone number. You can pay the last bill at a convenience store. There will also be a disconnection fee of 2,000yen. You will be asked for a reason for disconnecting “Leaving Japan”. Someone from NTT will come to your house to disconnect the service, but you don’t need to be there.

Finally they may want to disconnect your telephone line on the billing date. My billing date is on the 15th of each month. I will be leaving Japan on the 26th of July, so they will disconnect it on the 15th of July.

A couple of weeks ago I disconnected Yahoo BB, but this is all in Japanese, no English service, I had to get two people to help me. You do need to be there to say your name. The two telephone number you may need to call are 0800-1111-820 or 03-6688-1970. The Yahoo BB site is all in Japanese, so finding these numbers took a bit of time.

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